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The Basics of Making Your Web Site Perform
An Internet Marketing Series with a distinct Australian perspective

Over the coming weeks and months we will take a look at the basics of Internet Marketing with a particular focus on the Australian market. This will be done by exploring the three basic elements

  • How to get people to your site.
  • How to get them involved with your site, stay there and interact with your organisation (build relationships).
  • Get them, and others, to keep coming back.

In keeping with sound internet marketing practice we would like you to drive the agenda and to raise as many issues as possible regarding Internet marketing in this country. We can learn a lot from our overseas friends but Australia presents some unique differences. This site is aimed at knowledge, information sharing as well as providing a self help forum within an Australian context.

If you would like to raise an issue, get help on a problem, share your experience, submit an article or comment please email me or contact the editor of Internet Business Success (nmartin@fastlook.com.au)

Getting People to Your Web Site

Let me be controversial – I bet, that the majority of you reading this article have a website that is not giving you the results you want!!!

The internet is not the proverbial mousetrap – just because you have a web site does not mean that the people are going to flock there by the thousands. It also does not mean that you have to spend millions of dollars ( like the AMP’s etc during the Games) on advertising. It does mean having the smarts - you have to think and work differently smart.

Before you get people to your web site there is some planning you need to do...

The first question to ask yourself is: 

"What is the business purpose of my site?"

Even if you have an established site, ask the question. 

I have had many clients come to me who have built sites that just never worked for them. Almost always the reason is that they had no strategic purpose underpinning the establishment of the web site. To be successful, You need to have a clear understanding of your website’s purpose. 

Then you need to clearly define:

  • who and where are the customers, 

  • what is the need you are targeting. 

Traditional marketing concepts apply and I will not go into this in any detail (if you want t know more about basic marketing get any good book on the subject).

So – how do you get them there ( assuming you have done all the good planning and market research etc)?

Putting Your WWW on Everything

Is your website address boldly marked on everything you currently send out to customers or give away? Invoices, packaging, Business cards, trade displays, company vehicles... 

I have met so many people with a company website and there’s no web or email address on their business cards – amazing but true.

Put in place an action plan today to put your web site address on every piece of correspondence that your business produces.

There is a Simple rule - If it can be seen and should be seen - use it!

Give people a reason to visit the site, a catchy slogan, information, a competition. It should be almost as visible and large as your brand or company name. Dare to be different here - a timid heart never won fair customer! but not crass. 

Dick Smith has the ability to get the public and the media behind him and at very little cost. Simply because he is prepared to speak passionately about his business.

One Australian company decided to hire a number of students to walk around a trade conference, where they had a display stand, dressed in costume and carrying a placard showing only the company website dot com address – this aroused some curious interest I can tell you. The same company did this at the airport when the majority of conference attendee’s arrived off their flights. Nothing but the website address – everyone remembers a dot com address these days. 

Of course the novelty of the dot com address will wear of as some of our US colleagues will attest to, but while it works let your hair down and exploit the conventional customer exposure areas. I am sure that if you sat back and thought about it you would find any number of ways to get your site into lights.

Some New Internet Based Marketing Tools

The Internet is truly a global marketplace, so how do you reach it?  Now we get into some of the more challenging and interesting areas of internet marketing.

You all know the old Real Estate adage "Position Position Position" Well that applies to your website as well!!!

Introduction to Internet Search Engines and Search Directories.

On the web, your new customers will generally come from Search Engines or Directories. Approximately 85% of Internet users find what they are looking for in this way.

Most of you will appreciate the importance of  Search Engines (SE's) and Search Directories (SD's), but a brief review will help with understanding the rest of this article.

Search Engines are the Internet/web tools that people use to go across the world wide web and find sources of information. Common SE’s are AltaVista, Google, AOL, HotBot and in Australia we have Anzwers, Wombat, Excite, GOeureka etc. 

How do I get listed in these search engines? click here

Search Engine’s use a computer program (called a Spider) to look across the world for the subject/information being searched on by the user. These "spiders" crawl across websites and determine, mathematically, how "important" a site is to the person looking for the information. The Search Engine then sends back a list of sources of information for the viewer to visit. These sources are ranked and displayed in order of relevance according to its definition. (this is based on mathematical algorithms) 

This ranking is critically important

Research shows that most people do not look beyond the first thirty rankings.

This means that if your site is ranked in the first ten or so returns you stand a good chance of getting visitors to your website. I expand on this and explain how this is achieved in further articles.

Search Directories differ from Search Engine’s in that a human will visit your site and make an assessment of it. No computers and no "spidering". The worlds biggest and most important Search Directory is Yahoo. Good positioning on Yahoo means Gold Gold Gold. There are a number of Search Directories around, the Open Directory Project (ODP) and Look Smart are gaining in importance all the time, but Yahoo is still the biggest and best.

How do I get listed in these Search Directories?

There are about eighteen or so key international Search Engines and Search Directories. Here is some info on their popularity click here

Back to our Position Position Position. It is important to get a high ranking on the Search Engine’s and Search Directories.

" …But my market is in Brisbane or Twin Towers!" I hear you say.

"Think Local – Work Global" is the approach. If the local market is your catchment area, unless you have a lot of money to spend on local media to pull visitors to your site, you will still need to get high rankings.

Of course there are many other tools that will get visitors to your web site and some that will help your search engine rankings as well...

So stayed tuned for the next article....you can get a notifying email to tell you when it is available by subscribing to Internet Business Success. Subscribe here

Go on to "They all came but nobody was home" part 2 in this series

Neville Monks is a director of Net@ffect. This business facilitates website strategy development for organisations wanting to establish an Internet presence, enhances business outcomes for those that have a website which is not producing results and provides Search Engine Optimisation and web audit services. Contact Phone 07 38762335. Mobile 041050 2815. E-mail bity1234@optusnet.com.au. 24 Rouen Rd. Bardon Q 4065