The
Basics of Making Your Web Site Perform (Part 2)
An Internet Marketing Series with a distinct
Australian perspective
They all
came but no one was home!
In the last article
I talked about the three key elements in Internet
marketing getting people to your site, keeping them
there and getting them back again. IN this article I will
cover the basics of keeping people coming back to
your web site after there first look at it.
What does the
audience want?
It is a good idea to look now at some aspects of site
design. I had a fairly robust conversation with a website
developer about this topic. This particular developer has
a preference for using "Flash" ( software which
is graphics intensive and is similar to a slide show ). My
point to him was that while "flash" looks good
neither the search engines nor those people who are after
information content like "flash". It simply
takes too long to load and locks you into its process.
What you need to consider is who will be visiting your
site and for what purpose. If you want to influence
visitors, provide good information and make it easy for
them to navigate your site them choose the appropriate
mechanisms and make it simple. Developers have a love of
"gee whiz" gimmicks on sites for your
business sake dont let this happen. In the same token I
am not suggesting that the site should be bland and
boring. The acid test is to research what the visitor
thinks...
What do your Web site
statistics tell you? & How do you test audience
re-action to your site?
Besides market research you should be using a visit or
site "logging "package . Logging programs allow
you to measure many factors one of the most important
is the length of stay of a visitor on your site. Did that
person have a quick look at the home page and leave again,
did they visit other pages on your site??
(which ones??), on which page did they enter/leave the
site? Other important information what time of the day
or night did they visit?, how did they get to your site?
which Search Engine referred them? which country or
state did they visit from? and what are the most popular
keywords used in finding your site?
This information is critical in arming your marketing
efforts. If visitors have a quick look at the page and
leave again then you know that the site has failed. Do not
be fooled by the claim that a developer or hosting service
will get you lots of site "hits" either. You may
be lucky to get people to have a quick look and leave but
this will not achieve your goals - staying power and
interaction are the players you want.
Content is King!
Content is and will become even more important. Many
contemporary business to business ( B2B) site owners are
complaining that people will visit their sites, then go
and make a physical purchase somewhere else. Why complain
if they are purchasing it from you if they are not
then you have to find a way to facilitate that process.
I was asked to audit a site recently (Queensland based
health care manufacturer). The first thing that struck me
was the site had no detailed product information, it
assumed that the visitor knew exactly what the product
did. There were no clinical papers or third party
referrals (how would I know if it worked or not?). There
was no mechanism to purchase the product direct or
information as to where I might get it if I wanted to make
the purchase. Most people do not want to send an email if
they have made a decision they want action.
If you have a product or service which may be
considered complex, provide a lot of information and
support. You do not have to spend a fortune researching
the markets opinion of your site ask some students or
friends they will give you useful feedback. You can, of
course, make use of a professional service.
Staleness zzzzzz
If you do not refresh the content on a regular basis
both search engines and visitors will stop visiting. Your
site needs a regular review to keep it fresh and
interesting. For example, have you ever read a magazine
more than once??
Speaking the right
language...
If you wish to market your products in the USA, UK or
other English speaking countries it pays to get
colloquial. A client of mine wanted to open up a market in
the USA and we soon discovered that the terms he used to
describe his product in Australia had an entirely
different context in the USA . This can also be true in
Australia. If you want to market to non-English speaking
countries the best course of action is to get an authentic
translation done.
Some quickies for
you...
Do this...
Use well laid out pages.
Simple and quick to download.
Easy to navigate show the visitor how to get around
the site.
Provide useful, well researched information
Lots of contact information and Internationalise it
people in Denver may not have heard of Ferny Grove or
Queensland ( we do hope Australia though!!! ).
Referrals and backup information is most useful
Refresh at least monthly
Log site visitor information and use the results to fine
tune your site.
Be careful in your use of language.
Be Cautious of
this...
In a business orientated web site "Sexy"
software like Flash etc has great "gimmick"
value but fails in all other areas.
Having your own perspective drive the content, that is,
not seeing it from a user point of view having little or
no knowledge of your business or product.
|